Job Duties:
• Primary point of contact for patient relations in person and by phone
• Greet patients and assist in resolving patient concerns and escalating as appropriate
• Check patients in/out and collect co-payments, give receipts, and reconcile payments
• Verify patient demographics and insurance information in CS-Link/Epic
• Schedule appointments and complete patient registration
Required Qualifications:
• Experience with medical insurance, referral processes, and benefit plans
• 2 years of recent experience working in a medical setting
• Ability to read, understand, and respond to detailed oral and written instructions
• ***Experience with CS-Link/Epic***
• ***Experience with Worker's Comp claims***
Preferred Qualifications:
• 2+ years’ recent experience working as a Patient Service Representative
• Understanding of medical terminology