- Assists patients with the Financial Assistance application process according to the protocols set forth in the Froedtert Health, Community Physicians, and Medical College of Wisconsin Financial Assistance policies.
- Based on the patient's ability to pay and the urgency of medical need, collects patient deposits after estimating the approximate costs of the anticipated care. Calculates, provides, and updates estimates upon necessity to various staff and patients.
- Calculates, provides, and updates estimates upon request to various staff, patients, and other potential customers.
- Communicates with Social Services, Case Management, Admitting/Registration, appropriate department personal, and the physician as applicable to discuss those patient financial problems that cannot be resolved to determine the alternatives to the elective patient care plan.
- Enforces hospital patient accounting and compliance processes by confirming that required documents have been completed, insurance (re) verification has been performed, and precertifications/re-certifications have been obtained.
One year of experience in healthcare/revenue cycle functions (or other business office), case management, or social work is required.
Experience using Microsoft Word, Excel and other software programs is preferred. Experience using Epic in a healthcare environment is preferred. Experience in social work or case management is preferred.
High School diploma or equivalent is required.
Bachelor's degree in social work, case management, healthcare administration, business administration, or other related field is preferred.
State of Wisconsin and Federal Certified Application Counselor Designation is required or must obtain within 12 months after hire.