Position Summary:
-The Front Office Assistant performs a variety of clerical duties and front office operations in support of the patient care activities ensuring even patient flow and continuous communication within the department, referring physician offices and organization staff.
-Interacts with patients, their family members or surrogate decision makers, and the public courteously and according to established standards.
-Greets visitors and answers telephones.
-May collect Copays, close the Cash Drawer and prepare Month End deposits.
-Collects initial demographic and clinical patient information and accurately enters into the medical record.
-Compiles and prepares charts.
-Assists with coordination and execution of patient scheduling including confirmations, cancellations and rescheduling.-Follows through with prompt communication of schedule changes to all appropriate locations and individuals including clinical staff/Supervisors.
-Maintains accurate informat
Required Skills & Experience:
-Minimum one (1) years’ medical front office or equivalent administrative experience required.
-Knowledge of Microsoft Office Suite, including Outlook, Word, Excel, required.
-Clerical experience to include filing, calculator, and telephone skills required.
-Typing skills of minimum 35 WPM required.
-Working knowledge of medical terminology, anatomy required.
Preferred Skills & Experience:
-Two years' (2) medical front office experience preferred.
-Experience within an acute healthcare system environment preferred.
-Knowledge of healthcare database systems preferred.
-Understanding of insurance procedures preferred.
Required Education:
-High School Graduate or equivalent education and experience required.
Preferred Education:
-Bachelor’s degree in healthcare-related field preferred.