Ensures that interpreter services are available for patients as needed.
Responds to customer questions with prompt information and /or service related to appointment status wait time or unanticipated problems while being culturally sensitive.
Performs other duties and provides basic office support including ordering and maintaining office/clinic supplies; maintaining office equipment; managing correspondence; copying faxing mailing and filing documents; and collecting and distributing mail.
Serves in key role to assure most efficient patient throughput in exam rooms.
Call Center
8-430pm, M-F
Experience in a healthcare or related setting as well as pediatric experience is preferred.
Required knowledge of medical terminology insurance terminology and customer service.
Must have the ability to communicate effectively both oral and written forms; possess good interpersonal skills organization and problem solving skills and good time management skills.
Must be able to provide excellent customer service skills operate a personal computer and software efficiently and operate general clinic equipment.
Bilingual in Spanish/English preferred.
High school diploma with two (2) years of experience providing excellent customer service.