Welcomes the patient and family; responds to questions with prompt information and/or services related to appointment status wait time or unanticipated problems.
Obtains translation services as needed.
Obtains and verifies patients demographic data.
Consults admissions department for patients arriving with incomplete or complex admission accounts.
Collects up-front fees (co-pays fees for services) from patient according to pre-admission notes; refers patients with inadequate funding to the financial counselor.
Communicates patients arrival and ready-to-room status with clinic.
Tracks prolonged wait times in waiting room and investigates the cause.
Collaborates with others to develop quality service-focused measures to identified clinic issues.
Initiates investigation into variances regarding cash/funds; reconciles petty cash count and report overage/shortage daily; completes and submits daily batch and credit card transaction reports.
Performs order entry and schedule ancillary testing for patients as ordered by the provider.
Knowledge of the managed care industry appointment scheduling related medical terminology and customer service concepts.
Ability to operate a personal computer and basic office equipment.
Demonstrate interpersonal skills good verbal communication skills good time management skills and excellent customer service skills.
Ability to demonstrate quick decision-making and self-initiated work behaviors is necessary.
High School Diploma or equivalent (college degree preferred).
Minimum of two (2) years of medical or business office experience required.
Experience in a healthcare setting or customer service-focused industry preferred.
Bilingual in Spanish/English preferred.