-Contacts families, agencies, or other referral sources to obtain supplemental information regarding potential client’s needs.
-Explains agency services and policies customers.
-Refers service requests outside the scope of APCS services to the appropriate community resources which may best meet the inquirer’s needs.
-Requests information regarding the client’s health insurance coverage when appropriate, and assists with keeping the client advised and updated on the status of their insurance coverage.
-Follows a caseload of clients determined by the Office manager. Coordinates client coverage issues with other coordinators.
Required Skills & Experience:
-At least one year’s experience in Home Care, particularly with scheduling or related duties.
-Experience with customer service.
-Must possess exceptional oral communication skills.
-Organizational and computer skills.
-Ability to multi task and operate multiple software programs at one time.
-Able to relate to the public and others courteously and effectively by telephone.
Required Education:
-Associate’s Degree.