Required Qualifications:• Experience with medical insurance, referral processes, and benefit plans• 2 years of recent experience working in a medical setting• Ability to read, understand, and respond to detailed oral and written instructions• ***Experience with CS-Link/Epic***• ***Experience with Worker's Comp claims***Preferred Qualifications:• 2+ years’ recent experience working as a Patient Service Representative• Understanding of medical terminologyJob Duties:• Primary point of contact for patient relations in person and by phone• Greet patients and assist in resolving patient concerns and escalating as appropriate